If you’re unhappy with your item(s), you can return them for a full refund within 60 days of receipt. Items must be returned unworn, in their original condition and in the re-sealable bag in which they were despatched to you. We will process your return and any appropriate refund within 30 days of receipt.
All item(s) must be returned to the Clarks Distribution Centre in the UK. Our partner for handling the delivery and return of your item(s) is one of the world’s most reliable couriers, Skynet. We offer a free returns service which allows you to arrange a return with Skynet of any item(s) that you wish to return. You can also send the items back to us directly, but please note that this would be at your own cost and we would advise you to get proof of postage. Please follow the instructions on our Returns page.
Item(s) should not be returned to a Clarks store. Clarks stores will not be able to refund or exchange your unwanted item(s). The reason for this is because Clarks stores in Europe are Franchise businesses and therefore are not obliged to take returns from customers who have purchased directly from Clarks International.
If you have any further questions regarding our returns process or policy, please feel free to contact us by email, or call our multi-lingual Customer Care team on 00800 2500 2525.